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Important Information

BROADWAY TICKET REFUND INFORMATION

All performances of FROZEN on Broadway have been suspended from March 12 – April 12, 2020. Please take note of the following information.

  • All affected tickets will be refunded at the original point of purchase.
  • If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 14-21 business days. For any issues, please contact the Disney on Broadway Hotline at (866) 870-2717 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
  • If you purchased at the Box Office with a credit card: The St. James Theatre Box Office is closed until further notice.  Your credit card will be refunded automatically within 7-10 business days.  Please retain your original tickets as proof of purchase until your refund has been processed.
  • If you purchased at the Box Office with cash: The St. James Theatre Box Office is closed until further notice.  Please send a photo of your original tickets to customerservice@jujamcyn.com with the subject line “Box Office Cash Purchase Refund Request” so that we can process your refund along with your name and mailing address; you will receive a check.  Alternatively, you can exchange your tickets for an alternate date of your choice, subject to availability; this can also be arranged at the same e-mail address.
  • If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
  • If you purchased at the TKTS booth, return there as soon as possible with your tickets and credit card in hand to receive a full refund.  Contact a patron services representative outside and they will guide you to the correct window.
  • If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.

We’re sorry for the inconvenience and look forward to having you return soon.

 

NORTH AMERICAN TOUR TICKET REFUND INFORMATION

PORTLAND, OR – CANCELLED

For more information, please click here.

SAN DIEGO, CA – POSTPONED

For more information, please click here.